Effective Date: December 22, 2019
Last Updated: December 23, 2025
At AMZ Support, operated by Cluetrip Tours Pvt. Ltd., we respect the privacy and security of our clients and their information.
This Privacy Policy explains how we collect, use, protect and retain information when you visit www.amzsupport.co.uk, contact us, or use our Amazon and eCommerce services.
1. About AMZ Support
AMZ Support is an eCommerce services provider offering Amazon Seller Central and marketplace support, including account management, product listing optimisation, advertising and PPC management, A+ Content, Brand Store support, FBA support, catalogue management and related services.
Operating Entity: Cluetrip Tours Pvt. Ltd.
Website: www.amzsupport.co.uk
Email: info@amzsupport.co.uk
2. Information We Collect
Depending on the services you use, we may collect:
- Name, email address, telephone number and business details
- Company and billing information
- Product, catalogue and marketplace information
- Amazon Seller Central account information required to provide our services
- ASINs, SKUs, listings, advertising and performance information
- FBA, inventory and fulfilment information where required
- Information submitted through website forms or communications
- Technical information such as IP address, browser and device information
We only request information that is reasonably necessary for the relevant business purpose.
3. How We Use Information
We use information to:
- Provide and manage our services
- Support Amazon Seller Central and other marketplace accounts
- Manage product listings, advertising and catalogue activities
- Communicate with clients
- Process payments and subscriptions
- Maintain business and financial records
- Improve our services and website
- Protect our systems and prevent fraud or unauthorised access
- Meet applicable legal and regulatory obligations
Amazon or marketplace information provided to us is used only for authorised business purposes connected with the services we provide.
4. Amazon Seller & Marketplace Information
Where a client authorises AMZ Support to access or process Amazon Seller Central or other marketplace information, we use that information only to provide the agreed services.
We take reasonable measures to:
- Restrict access to authorised personnel
- Provide access only where required for business purposes
- Protect account credentials and confidential information
- Avoid unauthorised disclosure or use
- Remove access when it is no longer required
- Retain information only for as long as necessary
We do not sell, rent or trade Amazon customer or seller information.
We do not use Amazon information for unrelated purposes or to develop or train AI/ML models.
5. Payment Processing
Payments for AMZ Support services may be processed through Stripe.
Stripe may process payment and transaction information required to complete payments, subscriptions, authentication and fraud-prevention activities.
AMZ Support does not generally store complete payment-card details on its own systems.
For more information, please refer to Stripe’s Privacy Policy.
6. Sharing Information
We do not sell personal information.
Information may be shared only where reasonably necessary with:
- Trusted technology and service providers
- Payment providers such as Stripe
- Amazon and other marketplace platforms where required to provide authorised services
- Professional advisers
- Government, regulatory or law-enforcement authorities where legally required
Where third-party providers process information on our behalf, we take reasonable steps to ensure appropriate confidentiality and security requirements are maintained.
7. Data Security
We maintain reasonable technical, organisational and administrative safeguards designed to protect information against unauthorised access, loss, misuse, alteration or disclosure.
Our security practices may include:
- Access controls and least-privilege principles
- Confidential handling of account credentials
- Secure authentication practices
- Encryption and secure transmission where appropriate
- Device and system security
- Security monitoring and incident management
- Restricted access to Amazon and client information
Amazon’s current Solution Provider requirements include strengthened security controls for information accessed through its ecosystem. We review our security practices against applicable Amazon requirements and applicable law.
8. Security Incidents
We maintain an incident-response process for suspected or confirmed security incidents involving client or Amazon information.
Our process includes identifying, containing and investigating incidents, securing affected accounts or credentials, preserving relevant information, addressing vulnerabilities and documenting corrective actions.
Where required under applicable Amazon requirements, Amazon will be notified within the required timeframe, including within 24 hours where the applicable requirement specifies this timeframe.
9. Data Retention & Deletion
We retain information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, meet contractual or legal obligations, resolve disputes, or maintain appropriate business records.
When information is no longer required, we take reasonable steps to securely delete or anonymise it.
Where Amazon requirements require deletion within a specified period, we will follow the applicable Amazon requirement. Amazon’s 2026 SP-API policy updates specifically include strengthened deletion requirements.
10. Cookies
Our website may use essential, functional and analytics cookies.
Where required by applicable law, we obtain consent before using non-essential cookies.
You can manage cookies through your browser or our website’s available cookie controls.
11. Data Protection Rights
Depending on applicable law, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion
- Restrict or object to certain processing
- Request data portability
- Withdraw consent where consent is the applicable legal basis
Requests can be made using the contact details below.
12. International Processing
Some of our technology or service providers may process information outside the UK.
Where applicable, we use legally recognised safeguards for international transfers in accordance with applicable data-protection requirements.
13. Changes to This Policy
We may update this Privacy Policy when our services, technology, legal requirements or data-processing practices change.
The latest version will always be published on this page with the updated date.
14. Contact Us
For privacy, security or data-protection enquiries:
AMZ Support
Website: www.amzsupport.co.uk
Email: info@amzsupport.co.uk
AMZ Support is committed to handling client and marketplace information responsibly, securely and only for authorised business purposes. We maintain appropriate controls to protect confidential information and continuously review our practices against applicable legal, contractual and Amazon requirements.