Effective Date: December 22, 2019
Welcome to AMZ Support operated by Cluetrip Tours Pvt. Ltd.,(“AMZ Support”, “we”, “us”, or “our”). These Terms of Use govern your access to and use of our website, www.amzsupport.co.uk, and the information and services made available through it.
By accessing or using our website, you acknowledge that you have read, understood and agree to these Terms of Use. If you do not agree with these Terms, please do not use our website or services.
1. About AMZ Support
AMZ Support provides eCommerce consultancy and marketplace support services, with a primary focus on Amazon Seller Central. Our services may include account management, product listing support, catalogue management, Amazon advertising, A+ Content, Brand Store support, FBA guidance, keyword research, promotional support and other marketplace-related consultancy services.
The exact services provided to a client will depend on the service plan or scope agreed between the parties.
2. Eligibility
By using this website or engaging our services, you confirm that you are legally capable of entering into a binding agreement and that the information you provide to us is accurate and complete.
3. Use of Our Website
You may use our website for legitimate business and informational purposes.
You must not:
- Use the website for unlawful, fraudulent or misleading purposes.
- Attempt to gain unauthorised access to our website, systems or databases.
- Interfere with the security, operation or availability of the website.
- Introduce malicious software, viruses or other harmful material.
- Copy, reproduce, distribute or commercially exploit our website content without prior written permission.
- Use our name, branding, content or materials in a manner that could mislead others about your relationship with AMZ Support.
4. Our Services
Our services are provided according to the agreed service scope, plan and available consultancy time.
We may provide recommendations, analysis, account-management assistance and implementation support based on the information and access provided by the client.
While we use reasonable professional care in delivering our services, we do not guarantee a particular level of sales, revenue, rankings, advertising performance, reviews, account approval, product approval or business growth.
Amazon and other marketplaces independently control their platforms, policies, algorithms, programmes and account decisions. Changes made by these platforms may affect a client’s business or account performance.
5. Client Responsibilities
Clients remain responsible for:
- The products they sell.
- Product safety and regulatory compliance.
- Suppliers and sourcing decisions.
- Pricing and inventory decisions.
- Product authenticity and intellectual property rights.
- The accuracy of information supplied to AMZ Support.
- Compliance with Amazon’s policies and applicable laws.
Where account access is required, the client must provide appropriate and authorised access. Clients should not provide passwords or other confidential credentials unnecessarily.
6. Intellectual Property
Unless otherwise stated, the content appearing on this website—including text, graphics, logos, designs, images, videos, documents and other materials—is owned by or licensed to AMZ Support and is protected by applicable intellectual property laws.
You may not reproduce, modify, publish, distribute or commercially exploit our materials without our prior written consent.
Client-owned materials remain the property of the respective client or their licensors.
7. Third-Party Platforms and Links
Our website and services may reference or link to third-party platforms, including Amazon and other eCommerce services.
Third-party platforms operate independently and have their own terms, policies and privacy practices. AMZ Support is not responsible for changes, interruptions, decisions or content controlled by third-party platforms.
8. Website Availability
We aim to keep our website available and accurate; however, we do not guarantee that the website will always operate without interruption, errors or technical issues.
We may modify, suspend or discontinue parts of the website where reasonably necessary for maintenance, security, development or operational purposes.
9. Confidentiality and Data Protection
We take reasonable measures to protect confidential business information shared with us in connection with our services.
Personal information is handled in accordance with our Privacy Policy and applicable data-protection requirements.
10. Fees, Cancellation and Service Plans
Where a client subscribes to an AMZ Support service plan, fees, service hours, billing arrangements and cancellation requirements will be communicated during the subscription or engagement process.
Our current website states that consultancy plans operate on a flexible basis and may be cancelled with 30 days’ written notice. The specific terms applicable to a client will be those agreed at the time of engagement.
Unless otherwise agreed in writing, payments for services are non-refundable once the applicable service period has commenced.
11. Disclaimer
Information provided through our website is intended for general informational and business purposes. It should not be treated as legal, tax, accounting, financial or regulatory advice.
Where specialist advice is required, clients should obtain advice from an appropriately qualified professional.
12. Limitation of Liability
To the maximum extent permitted by applicable law, AMZ Support will not be responsible for indirect, incidental or consequential losses arising from the use of our website or services.
This may include loss of profits, revenue, business opportunities, anticipated savings, goodwill or data.
Nothing in these Terms is intended to exclude or restrict liability that cannot legally be excluded or restricted under applicable law. UK guidance specifically cautions against broad liability exclusions that remove legal rights or responsibilities that cannot lawfully be excluded.
13. Indemnity
To the extent permitted by law, you agree to compensate AMZ Support for reasonable losses, claims, liabilities or expenses arising from your unlawful use of the website, breach of these Terms, or misuse of our services or intellectual property.
14. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, website, business practices or applicable legal requirements.
The updated version will be published on this page with a revised effective date. Your continued use of the website following an update constitutes acceptance of the revised Terms.
15. Governing Law and Jurisdiction
These Terms shall be governed by the laws of Delhi India, unless applicable law requires otherwise.
Any dispute relating to these Terms or your use of the website shall be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory legal rights available to you.
16. Contact Us
If you have questions regarding these Terms of Use, please contact us:
AMZ Support
Website: www.amzsupport.co.uk
Email: info@amzsupport.co.uk