Effective Date: December 22, 2019
At AMZ Support operated by Cluetrip Tours Pvt. Ltd., we are committed to providing professional eCommerce and marketplace services based on the requirements agreed with each client. As our services involve dedicated resources, planning, consultancy, account management and work performed specifically for individual clients, our fees are generally non-refundable once the agreed service has commenced.
Please review this Refund Policy carefully before purchasing or subscribing to our services.
1. No Refund Policy
1.1 Service-Based Engagements
Our services may involve research, strategy development, account management, content creation, advertising management, marketplace support and other activities carried out specifically for a client.
Once work has commenced, resources may already have been allocated and services may have been partially or fully delivered. Therefore, fees relating to services already provided are generally not eligible for a refund.
1.2 Non-Refundable Situations
Refunds will generally not be provided where:
- A client changes their mind after purchasing a service.
- The client decides to stop selling on a marketplace.
- The client’s business strategy or circumstances change.
- The client does not achieve their expected sales, revenue or advertising results.
- Marketplace policies, algorithms, competition or market conditions affect performance.
- Delays occur because the client does not provide required information, materials, approvals or access in a timely manner.
1.3 Exceptional Circumstances
A refund may be considered where there has been:
- A duplicate or incorrect payment.
- A material failure to deliver an agreed service attributable to AMZ Support.
- Another exceptional circumstance that AMZ Support reasonably determines warrants a refund.
Any approved refund will normally relate only to the affected portion of the service and will be assessed based on the circumstances of the individual case.
2. Service Delivery and Client Responsibilities
Clients are expected to provide accurate information, necessary account access, product details, approvals and other materials required for service delivery.
Where a delay or inability to provide a service results primarily from missing information, delayed responses, restricted access or other circumstances within the client’s control, this will not normally create an entitlement to a refund.
3. No Guaranteed Business Results
AMZ Support provides professional guidance, consultancy and marketplace management services; however, we do not guarantee specific sales, revenue, profit, rankings, advertising results, account approvals or business growth.
Marketplace performance can be affected by factors outside our control, including competition, pricing, inventory, customer demand, marketplace policies, algorithms and changes implemented by third-party platforms.
Failure to achieve a particular commercial target or expected result does not, by itself, qualify for a refund.
4. Subscription and Cancellation
Where a client subscribes to an ongoing service plan, cancellation will be handled according to the cancellation terms communicated at the time of purchase or stated in the applicable Service Agreement.
Cancellation of a service does not automatically entitle the client to a refund for services already delivered or for a service period that has already commenced.
5. Raising a Service Concern
If you believe that a service has not been delivered in accordance with the agreed scope, please contact us as soon as possible.
We will review the matter and, where appropriate, work with the client to resolve the issue through clarification, correction, revision or another reasonable solution.
6. Changes to This Policy
AMZ Support may update this Refund Policy from time to time to reflect changes in our services, business practices or applicable legal requirements.
The latest version will be published on this website together with the applicable effective date.
7. Contact Us
For questions regarding this Refund Policy or to raise a service-related concern, please contact:
AMZ Support
Website: www.amzsupport.co.uk
Email: info@amzsupport.co.uk
By using our services, you acknowledge and agree to this Refund Policy.